FAQ

Tickets transferred using Showclix self-service exchange portal do not incur a ticket transfer fee. To exchange your ticket with the self-service exchange portal, click the “exchange ticket” button at the bottom of your original order receipt or log into your My Tickets account on the Showclix website using the email address you provided at the time of your purchase.

Tickets transferred via email or over the phone are subject a $5 per ticket transfer fee. The ticket transfer fee is not refundable. If your new date of attendance happens to be cancelled by our park, you will receive a full refund of your original purchase price but you will not receive a refund of the transfer fee.

An aerial adventure park is a mixture of bridges, ladders, climbing elements and zip lines spread throughout acres of beautiful forest. Groups of elements link together to form separate courses – each of a varying difficulty level.

Although every course has zip lines, you will need to climb, maneuver and traverse the various elements to reach them. There’s much more fun than just zip lining to be had!

Adventure climbing is about personal challenge and achievement. It’s a blast for young and old alike!

Whether you’re in shape or a couch potato, you’ll enjoy the outdoors like never before.

There’s not a “correct” way of crossing the bridges. We leave it up to you to figure out the most efficient way of getting from platform to platform.

Other than the Course Rules, the only requirement we have is that your harness be worn at all times and that you are always attached to the life lines by one of your safety lanyards (provided upon arrival).

Don’t worry – we specialize in servicing first-time climbers.

Our park monitors and guides will give you a training session before your first climb.

Our courses are designed to be self-guided, with all of the proper safety equipment provided.

While you climb, our park monitors and guides will always be available to help.

Wear well-fitting clothing that does not allow anything to hang loose or get tangled in the cables or rope. Long hair and jewelry should not be left loose. Sneakers or hiking shoes are recommended. Close-toed shoes are required — heels, flip-flops and sandals are not acceptable.

Not necessarily.

Our park is situated in a beautiful grove of Old Florida live oak trees that provide ample shade throughout your climb. Many folks find climbing on our course comfortable during even the hottest days of the summer.

We also offer “unlimited bottled water” wristbands for a nominal fee to ensure you stay hydrated throughout the day.

There are no height restrictions.

There is no minimum weight, but all climbers must weigh no more than 265 pounds.

If you can climb stairs, then you’re fit enough to climb at our park. However, some of the more challenging courses (especially the black and double black courses) can be physically demanding. We recommend you start on one of our beginner courses and then work your way up from there.

Always arrive prepared on the day of your adventure. Do not climb on an empty stomach and be sure to stay hydrated before and during your climb.

Our park is not appropriate for those with heart conditions, those with recent bone or joint injuries, pregnant women or those who are physically unwell.

Customers who are under the influence or impairment of alcohol or drugs will not be allowed to climb.

Climbers from age 1 to 99+ are welcome to climb our courses. However, for our younger climbers there are age restrictions on which courses can be used. A chart with participation and supervision requirements can be found on our Course Rules Page.

Ticket pricing can be found on our Pricing Page. Every climber must purchase a ticket – harnesses may not be shared.

Group rates are available for groups of 10 or more. Please complete a Group Reservation Request Form or call us at 813-381-5400 for more information.

We sell three-hour tickets. You are encouraged to be fully prepared prior to buying your ticket so you can maximize your time in the park (i.e. use the restroom, dress properly and be well hydrated).  Every climber must purchase a ticket – harnesses may not be shared.

A full schedule of open dates and times can be found here.

Group rates for groups of 10 or more are available year-round, 7 days a week. Please call us at 813-381-5400 or use our Group Reservation Request Form for more information.

A harness, safety lanyard and gloves are provided with your admission ticket.

The courses range in skill from easier (yellow) to expert (double black diamond). Relative to each person’s ability, the courses are very manageable but become more physically challenging as you progress to more difficult courses.

If you have not been up in the air before you may be unsettled at first about being 10 feet above the ground on a yellow course, or 20 feet above the ground at points on a green course. You will quickly begin to have fun with the varying challenges and height above the ground.

Your focus becomes being balanced and efficient on each bridge you are crossing. You will be secure in your harness as long as you are always attached to the lifeline with your safety lanyard.

We ask that guests arrive 15 minutes prior to their climb time to allow enough time for check-in and proper equipment fitting.

You can save time at registration by filling out your waiver online.

Purchasing a ticket to TreeHoppers is the same as purchasing a ticket for a movie or concert event. All sales are final. We do not issue refunds on any tickets or purchases.

TreeHoppers is open rain or shine and we recommend dressing accordingly for the weather. In the event of severe weather (such as thunder, lightning or high winds) the park may close until the severe weather subsides. Although we are unable to offer refunds, your time may be extended or vouchers may be made available for you to use towards future climbs in the event of any park closure, at our discretion.

Refunds are not provided in the event a climber weighs more than 265 pounds, a climber is impaired or intoxicated by drugs or alcohol, a climber decides not to partake in the climb due to fear of heights, medical issues, no-show, or rain/inclement weather.

Groups who place a deposit for a group climb must cancel within 3 weeks of their original scheduled climb date to receive a full refund of their deposit.

You will be provided with a full body harness, safety lanyard and gloves.

We recommend that you do not take any valuables (including phones, wallets, keys, etc.) with you on the courses. If you should drop one of these items, it may not be able to be recovered.

TreeHoppers is not responsible for lost or damaged personal items taken onto the courses.

Observers are welcome to watch at no cost, using any one of our ground paths.

Climbers can be observed from the ground throughout the course.

Yes – our registration and equipment pro-shop has an assortment of bottled drinks and snacks.

We offer 3-hour climbing packages.

Climbers may climb multiple courses during their trip, challenging themselves as they wish across our 8 different courses (each with a different skill rating).

Climbing our aerial adventure park is an extremely safe activity as long as all of the Course Rules are followed.

Please visit our Course Rules & Safety page for more information on our safety procedures.

Our 10 courses comprise over 100 elements spread across dozens acres of Old Florida forest. TreeHoppers is the largest aerial adventure park in Central Florida.

Please visit our Course Info page for more information.

Absolutely!

At TreeHoppers we take great pride in our park monitors and guides. They are the heart and soul of our park.

Each of our park monitors and guides are trained in a rigorous, ACCT-derived training program to prepare them for any scenarios that may occur.

Directions can be found on our Directions Page.

All participants will be provided adequate training before they climb, so private lessons are not required. If desired, arrangements can be made to hire a private guide. If interested, please call ahead to make sure that one is available at (813) 381-5400.

All participants will be provided adequate training prior to their first climb. Our courses are intentionally designed for self-discovery, making guides unnecessary compared to many other courses that are offered elsewhere throughout the world.

While our hope is that both adults and children can explore together, we do have a limited number of private guides for hire for those who desire direct supervision throughout their climb.

Our private guides are familiar with all of our courses. Since our courses are designed for self-discovery, private guides are not intended as instructors. Rather, guides provide some added aerial supervision. For some individuals it is just more fun to climb with another person.

A private guide can provide an added level of supervision for children on courses that only require adult supervision from the ground.

A private guide can accompany an adult (or group of adults) that would feel more comfortable climbing with someone more familiar with the courses.

A private guide can provide children access to courses that are required to be climbed with an adult.

If interested in booking a private guide, please call ahead to make sure that one is available (813-381-5400).

Climbing in the park with a private guide does not change what courses you are allowed to use. Please see the Park Rules more information on what courses are open to which age groups and what kind of supervision is required.

Please call us at 813-381-5400 or email us at Info@TreeHoppers.com

Exposure to COVID-19 is an inherent risk in any location where people are present and we cannot guarantee you will not be exposed during your visit.

However, we take the health and safety of our customers and staff very seriously. Rental equipment will continue to be thoroughly disinfected after use.