Purchasing a ticket to TreeHoppers is the same as purchasing a ticket for a movie or concert event. All sales are final. We do not issue refunds on any tickets or purchases.
TreeHoppers is open rain or shine and we recommend dressing accordingly for the weather. In the event of severe weather (such as thunder, lightning or high winds) the park may close until the severe weather subsides. Although we are unable to offer refunds, your time may be extended or vouchers may be made available for you to use towards future climbs in the event of any park closure, at our discretion.
Refunds are not provided in the event a climber weighs more than 265 pounds, a climber is impaired or intoxicated by drugs or alcohol, a climber decides not to partake in the climb due to fear of heights, medical issues, no-show, or rain/inclement weather.
Groups who place a deposit for a group climb must cancel within 3 weeks of their original scheduled climb date to receive a full refund of their deposit.